GENERAL CONDITIONS OF SALE
These conditions have as their object the conclusion of a remote purchase contract through the website www.vetrodesign.ch of the company VETRO DESIGN Sagl, with registered office in Giubiasco (Switzerland), Via Golena 15, P.I. CHE-498.645.866, tel. 0041 0796403202, e-mail email@example.com, and are valid exclusively between the aforementioned company and any person / company - called "Customer" - who makes purchases online on the aforementioned site. These general conditions of sale are valid from the date of publication on the site and may be subject to updates and changes whose effectiveness will start from the publication of the same on the site.
1 - OBJECT OF THE CONTRACT VETRO DESIGN
Sagl sells and remotely purchases the movable goods available for sale on the website www.vetrodesign.ch. The contract is concluded exclusively through the internet, by accessing the customer at www.vetrodesign.ch and concluding a purchase order according to the procedure provided by the site itself. The customer, before proceeding to confirm his order, undertakes to read these general conditions of sale. By clicking on the "complete order" button, the customer accepts the terms and conditions of sale and authorizes VETRO DESIGN Sagl to charge the total amount indicated in the order summary. In the order confirmation e-mail, the Customer will also receive the link to download and archive a copy of these general conditions of sale. For each order placed and successful, an invoice / receipt will be issued which the Customer accepts to receive exclusively in PDF electronic format and which will be sent by e-mail to the address indicated by the Customer at the conclusion of the order. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.
2 - PRE-CONTRACTUAL INFORMATION
Before concluding the purchase contract, the Customer examines the characteristics of the goods which are illustrated in the individual product sheets. It is understood that the image accompanying the description of a product is not a contractual element and may not be fully representative of its characteristics but differ in color, size and accessory products shown in the figure. The purchase support information is intended as a simple generic information material. Before the conclusion of the order, the Customer is informed - with the order summary - regarding: • total price of goods and details of shipping costs; • terms of payment.
3 - CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
The sales contract is concluded with the sending by VETRO DESIGN Sagl to the Customer of an e-mail confirming the order. The e-mail contains the Customer's data and the order number - to be used for any future communication with VETRO DESIGN Sagl -, the price of the goods purchased, the shipping costs and the delivery address to which the goods and the link to be able to print and archive the copy of these conditions. The Customer undertakes to verify the correctness of the personal data contained in the above email and to promptly notify VETRO DESIGN Sagl of any corrections / changes to be made. In any case, the purchase proposal by the Customer is subject to the availability of the products as better specified in point 4 of these conditions of sale.
4 - AVAILABILITY OF PRODUCTS
The availability of the products refers to the actual availability at the time the Customer places the order. However, this availability must be considered purely indicative as: • the products could be sold to other customers before confirming the order, due to the simultaneous presence on the site of multiple users; • an IT anomaly could occur such as to make the purchase of a product available that in reality is not. Even after sending the order confirmation e-mail sent by VETRO DESIGN Sagl, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the product or products not available and the Customer will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid. Any right of the Customer to damages or compensation is expressly excluded. Furthermore, any and all contractual or extra-contractual liability of VETRO DESIGN Sagl for direct or indirect damage to persons and / or things caused by the non-acceptance, even partial, of the order is excluded.
5 - METHOD OF PAYMENT
The payment by the Customer can only be made by credit card (see the types of cards proposed at the time of payment) or Paypal. VETRO DESIGN Sagl only accepts payments from Swiss and European Union (EU) bank accounts and any costs associated with the transaction are charged to the customer. For purchases with other payment methods, please contact VETRO DESIGN Sagl at the following e-mail address: firstname.lastname@example.org. The communications relating to the payment and the data communicated by the Customer at the time the payment is made take place on special protected lines. In cases where the Customer purchases the products with a credit card payment method (at the same time as the order is concluded), the reference Banking Institute will authorize only the charge of the amount relating to the purchase made. In the event of cancellation or non-acceptance of the order, VETRO DESIGN Sagl will request the immediate cancellation of the transaction and the reversal of the committed amount. The release times depend exclusively on the banking system and VETRO DESIGN Sagl will in no case be held responsible for delays and / or damages caused by the banking system. VETRO DESIGN Sagl reserves the right to request additional information from the Customer or to send copies of documents demonstrating ownership of the card used. If such information and / or copies are not provided, VETRO DESIGN Sagl reserves the right not to accept the conclusion of the contract. At no time during the purchase procedure by credit card is VETRO DESIGN Sagl able to know the personal information relating to the owner of the payment instrument used as such information is transmitted directly to the website of the bank that manages the transaction via a secure protocol. and protected. For this reason, VETRO DESIGN Sagl cannot be held responsible for any fraudulent use of credit cards by third parties when paying for products purchased on its website or similar events. In case of purchase through the PayPal payment method, at the conclusion of the order, the Customer is directed to the PayPal login page. The amount relating to the order is charged to the PayPal account at the time of order acquisition. In the event of cancellation or nonacceptance of the order, the amount will be refunded to the Customer's PayPal account. In no event VETRO DESIGN Sagl will be held responsible for any direct or indirect damage caused by delay in the failure to release the amount committed by PayPal. At no time during the purchase procedure is VETRO DESIGN Sagl able to know the Client's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of VETRO DESIGN Sagl contains or retains such data.
6 - PRICES
All sales prices of the products indicated on the website www.vetrodesign.ch are expressed in Swiss Francs. Shipping costs are not included in the purchase price, but are indicated in the order summary before the customer makes the payment. The Customer accepts the right of VETRO DESIGN Sagl to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and reported in the order confirmation e-mail. In the event of an IT, manual, technical, or any other type of error that could result in a substantial change in the sale price, the purchase order will be void and the amount paid by the Customer will be refunded within 14 days.
7 – CUSTOMS
If the purchased products were to be delivered outside Switzerland, they could be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be charged to the Customer. There is no control over these costs by VETRO DESIGN Sagl and there is no possibility to predict the amount.
8 - OBLIGATIONS OF THE CUSTOMER
The Customer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions, which he will have already viewed and accepted. The Customer declares to be of age, as well as that the data provided by him are correct and truthful. It is forbidden for the Customer to enter false, and / or invented and / or fictional data in the registration procedure for the execution of this contract and for the related communications It is expressly forbidden to make double registrations or enter data of third parties. The Customer will in any case hold VETRO DESIGN Sagl harmless and indemnified from any liability, charge or cost directly or indirectly connected or consequent to: - entering incorrect or third-party data; - non-compliant use of the site by the Customer; - use of the Customer's login credentials by third parties; - violations by the Customer of these general conditions of sale.
9 - RIGHT OF WITHDRAWAL THIS WARRANTY APPLIES EXCLUSIVELY TO PURCHASES MADE BY INDIVIDUALS (NO COMPANIES OR PROFESSIONALS) FOR PURPOSES NOT REFERRED TO PROFESSIONAL ACTIVITIES.
The Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the products with the exception of those personalized or made to measure and, therefore, no longer resalable, which benefit only from the legal guarantee of conformity referred to in point 10. In the event that the products purchased by the customer with a single order are delivered separately, the term of 14 days. starts from the date of receipt of the last product. The Customer who intends to exercise the right of withdrawal must notify VETRO DESIGN Sagl by means of an explicit declaration, which can be sent by registered letter with acknowledgment of receipt to be sent to VETRO DESIGN Sagl, based in Giubiasco (Switzerland), Via Golena 15. In case of exercising the right of withdrawal, the Customer is required to return the goods within 14 days from the day on which he communicated to VETRO DESIGN Sagl his will to withdraw from the contract. The goods must be returned to VETRO DESIGN Sagl, based in Giubiasco (Switzerland), Via Golena 15. The goods must be returned intact, in the original packaging (complete in all its parts, including packaging and any documentation and accessory equipment: manuals, cables, etc.) together with a copy of the tax documentation received or invoice. Without prejudice to the right to verify the integrity of the product, VETRO DESIGN Sagl will refund the amount of the products subject to withdrawal within a maximum period of 14 days from receipt of the goods using the same means of payment chosen by the Customer during the purchase. The shipping costs for returning the products to VETRO DESIGN Sagl are entirely borne by the Customer.
10 - LEGAL GUARANTEE OF CONFORMITY THIS WARRANTY APPLIES EXCLUSIVELY TO PURCHASES MADE BY INDIVIDUALS (NO COMPANIES OR PROFESSIONALS) FOR PURPOSES NOT REFERRED TO PROFESSIONAL ACTIVITIES.
In case of receipt of defective products or in any case non-compliant with the orders placed, the Customer has the right to restore the conformity of the product without charge by repairing or replacing the product. The Customer can exercise this right if the defect occurs within two years from the delivery of the goods as long as the product has been used and stored correctly as indicated in the technical documentation attached to it. The defect or non-conformity of the product must be communicated in writing - together with a copy of the purchase tax document or invoice - to VETRO DESIGN Sagl, promptly and, in any case, within 14 days of discovery, by registered letter with acknowledgment of receipt to be sent. a VETRO DESIGN Sagl, based in Giubiasco (Switzerland), Via Golena 15. The action to return the products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The shipping costs for the return of defective goods or goods that do not conform to the orders placed will be borne by VETRO DESIGN Sagl which will organize the collection of the products which must be placed in the original packaging (complete in all its parts including packaging and any documentation and accessory equipment: manuals, cables, etc.) together with a copy of the fiscal documentation received or invoice. Replacement under warranty or repair does not entail any extension of the original warranty period.
11 - WARRANTY FOR DEFECTS THIS WARRANTY APPLIES EXCLUSIVELY TO PURCHASES MADE BY COMPANIES OR PROFESSIONALS FOR PROFESSIONAL PURPOSES.
The customer is responsible for checking the goods upon delivery. In case of receipt of products affected by defects that greatly decrease their value or that are unsuitable for the use for which they are intended, the Customer must submit a written complaint - together with a copy of the purchase tax document or invoice - to VETRO DESIGN Sagl, promptly and, in any case, no later than 8 days from delivery, by registered letter with acknowledgment of receipt to be sent to VETRO DESIGN Sagl, based in Giubiasco (Switzerland), Via Golena 15. The Customer undertakes to make the goods complaining of being defective available to VETRO DESIGN Sagl. VETRO DESIGN Sagl - after verifying the existence and traceability of the complained defects - will only repair or replace the products that are defective. The warranty does not include products that are defective as a result of incorrect maintenance or improper use of the same. Failure to report the defects described above within 8 days of delivery of the products implies their acceptance and the forfeiture of the warranty. VETRO DESIGN Sagl will not be liable towards the Customer or third parties for damages, costs or losses suffered, even indirect, caused by the need to repair or replace the products that may be affected by the aforementioned defects.
12 - METHOD OF DELIVERY
VETRO DESIGN Sagl can accept orders from all customers who purchase within Switzerland and the European Union. Shipping costs, indicated in the order summary, are charged to the Customer. The products will be delivered to the street level by courier, to the address indicated by the Customer at the time of the order, within 60 days - depending on the availability of the products and any customization of the same - from the date of receipt by the Customer of the order confirmation e-mail sent by VETRO DESIGN Sagl. Delivery times are indicative and are in no way binding on VETRO DESIGN Sagl. No responsibility can be attributed to VETRO DESIGN Sagl in case of delay in order fulfillment or delivery of the order. Upon delivery of the products, the Customer must check: - that the number of packages delivered to him corresponds to what is indicated in the transport document; - that the packaging is intact and not altered even in the closing tapes. In the event of tampering and / or breakage, the Customer must immediately contest the shipment and / or delivery by putting the wording "goods control reserve" on the delivery document received by the courier or other operator. Subsequently, he must report any damage to VETRO DESIGN Sagl within 14 days of receipt of the products according to the procedures set out in point 9. In the event of failure by the Customer to collect, within 20 working days, the products ordered and in storage at the warehouses of the courier, VETRO DESIGN Sagl reserves the right to cancel the purchase order due to the impossibility of delivering the products themselves to the address indicated by the Customer at the time of the order, with the latter being charged for the costs of custody / storage of the products. VETRO DESIGN Sagl declines all responsibility for non-delivery deriving from causes dependent on failure to collect, incorrect or incomplete address or other causes not dependent on its action or omission.
13 - LIABILITY VETRO DESIGN
Sagl assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, which prevent in whole or in part the execution of the contract. VETRO DESIGN Sagl will not be liable towards the Customer or third parties for damages, costs or losses suffered, even indirect, as a result of the failure to execute this contract for the reasons mentioned above, since the Customer is only entitled to a refund of any price already paid. . VETRO DESIGN Sagl will not be responsible for any fraudulent or illegal use that may be made by third parties, of credit cards and other means of payment used to pay for the products.
15 - APPLICABLE LAW AND JURISDICTION
These General Conditions of Sale - consisting of all the points (1-15) that make them up - are governed by Swiss law. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, the other provisions will continue to be effective. For all disputes arising from purchases made on the website www.vetrodesign.ch and from the interpretation of these general conditions of sale, the competent court is exclusively the one in which the territorial area of VETRO DESIGN Sagl is based.
General conditions of sale updated on March 17, 202